Help Center
Everything you need to get the most out of your MonoCase. If you can't find what you're looking for, contact us and we'll get back to you within three business day.
Installation Guide
Shipping
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
- Standard Shipping (US): 3–7 business days
- Expedited Shipping (US): 2–3 business days
- International: 7–21 business days depending on destination
Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to update after you receive your shipping notification.
Free standard shipping is available on all US orders over $49.
Returns & Exchanges
We want you to love your MonoCase. If something isn't right, we'll make it right.
- Return window: 14 days from date of delivery
- Condition: Items must be unused and in original packaging
- Process: Email us at support@monotekt.com with your order number and reason for return.
- Refunds: Processed within 5–7 business days of receiving your return
Sale items and limited-edition colorways are final sale and not eligible for return.
Privacy Policy
Your privacy matters to us. Here's a plain-language summary of how we handle your data:
- What we collect: Name, email, shipping address, and payment information when you place an order. Browsing data via cookies to improve your experience.
- How we use it: To fulfill your order, send shipping updates, and (if you opt in) send marketing emails. We never sell your data.
- Third parties: We share only what's necessary with shipping carriers and payment processors to complete your order.
- Your rights: You can request access to, correction of, or deletion of your personal data at any time by emailing info@monotekt.com.
- Cookies: You can manage cookie preferences in your browser settings at any time.
For the full legal privacy policy, click here.